FAQ

WHAT IS Conektr?

Conektr is a convenient online marketplace connecting customers with independent vendors.

• Available 24/7
• No minimum order amount
• Vendors manage their own deliveries
• Products from various vendors across regions
• Competitive pricing

1. PLACING ORDERS

HOW DO I ORDER ON Conektr?

Ordering is simple:

1. Browse the app/site for products.
2. Add items to your cart.
3. Proceed to checkout.
4. Select your payment method.
5. Confirm your order and await vendor processing.

IS THERE A LIMIT ON ORDER QUANTITY?

Each vendor may have specific quantity limits. If a limit applies, you will be notified at checkout.

HOW DO I KNOW IF MY ORDER HAS BEEN SUCCESSFUL?

You will receive an in-app notification/SMS/email confirmation.

CAN I MAKE SPECIAL REQUESTS (E.G., CUSTOM PACKAGING, RIPENESS PREFERENCE)?

Yes, you can add special instructions while placing your order. However, fulfillment depends on vendor availability.

CAN I CHANGE OR CANCEL MY ORDER? You may cancel or modify your order before the vendor processes it. Cancellation policies vary by vendor.

2. DELIVERY

WHEN WILL MY ORDER ARRIVE?

Delivery times depend on the vendor’s availability and location. Estimated delivery time is shown at checkout.

CAN I TRACK MY DELIVERY?

Yes, you will receive a tracking link via SMS or in-app notification.

CAN I SCHEDULE A DELIVERY FOR A SPECIFIC DATE AND TIME?

Yes, some vendors allow scheduling deliveries up to 48 hours in advance.

WHAT SHOULD I DO IF THERE’S AN ISSUE WITH MY DELIVERY?

Contact our support team or the vendor directly through the app.

IS THERE A MINIMUM ORDER REQUIREMENT OR DELIVERY CHARGE?

Delivery charges and minimum order amounts are set by individual vendors.

3. PRODUCT & INVENTORY

WHAT IF SOME ITEMS IN MY ORDER ARE MISSING?

If any items are unavailable, vendors may issue a refund or suggest a replacement.

DO YOU OFFER ALLERGY-FRIENDLY PRODUCTS?

Yes, you can filter for gluten-free, egg-free, dairy-free, and vegan products using our search feature.

HOW CAN I PROVIDE FEEDBACK OR RATE VENDORS?

You can leave ratings and reviews after order completion in the app.

4. QUALITY & SAFETY

WHAT IF I’M NOT HAPPY WITH THE QUALITY OF MY ORDER?

You can request a refund or replacement by contacting support with relevant details.

HOW ARE GROCERIES KEPT FRESH DURING DELIVERY?

Vendors follow best practices, including insulated packaging and temperature-controlled transport where necessary.

5. ACCOUNT & ADDRESSES

HOW CAN I UPDATE MY DELIVERY ADDRESS?

Log into your account, navigate to 'My Addresses,' update your details, and save changes.

6. SECURITY & PAYMENT

IS MY PAYMENT INFORMATION SAFE?

Yes, all transactions are processed through a secure payment gateway. We do not store credit card details.

WHAT PAYMENT METHODS ARE SUPPORTED?

• Credit/Debit Cards
• Digital Wallets
• Cash on Delivery (subject to vendor availability)
• Third-party loyalty points (where applicable)

For any further queries, contact support@contektr.com/+971 56 591 1918.